Shipping & Delivery
We create each piece we sell one at a time, by hand. It usually takes about 1 - 2 weeks to create and ship an order. During our busier times (Christmas, Valentine's Day & Mother's Day, it may take a bit longer.
Production time does not include the time in transit and will vary based on which shipping method you select at checkout.
Weekends and Holidays are excluded in shipping times.
International packages can take 2-4 weeks to arrive.
VAT, Duty Fees and Taxes are not included in the price, or shipping costs.
All VAT, Duty Fees and International taxes are the responsibility of the buyer.
We do not have any way to include these in your costs.
We use the United States Post Office for all shipping.
You can select your shipping option at checkout. If the shipping schedule is interrupted due to weather conditions, Pure Impressions Design is not responsible for the delayed shipment and there will be no shipping refunds or product refunds given as a result of weather delays out of our control. Shipping also includes a small handling charge.
USPS does not consider a domestic package to be lost until after 30 days. If your package is determined lost, we will replace your order after this time period. Our policy for lost packages is replacement of the original order.
If you entered the wrong address for shipping and the package is returned to us, you will need to require an accurate shipping address, and purchase postage for the package to be shipped again. If you entered the wrong address for shipping and the package is NOT returned to us, we cannot be responsible for replacing the items ordered.